Returns
Not happy? We'll sort it, no fuss.
We back our gear — if something isn't right, we'll make it right.
Our Promise
You've got 30 days from delivery to return an item. As long as it's unused and in its original packaging, we'll refund or exchange it. Anything faulty or damaged on arrival is replaced or refunded entirely at our cost — simple as that.
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30-day returns
A full month to make sure it's right for your pet.
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Faults on us
Damaged or faulty on arrival? Replaced or refunded at our cost.
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12-month warranty
Our gear is covered against manufacturing defects for a year.
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Quick refunds
Approved refunds go back to your original payment in 5–7 days.
How To Start A Return
30-day returns and a 12-month warranty — shop with confidence.
Start a return any time via our Contact page.