- About This Policy. This Privacy Policy explains what personal information Pets Paradise Australia collects, why, and how we look after it when you use our website or place an order.
- What You Give Us. When you order or get in touch, we collect details such as your name, email, phone number, and delivery address, along with the payment information you enter at checkout.
- What We Collect Automatically. As you browse, we gather standard technical data such as your device, browser, and the pages you view, which helps us understand how the store is used.
- How We Use It. We use your information to process and deliver your order, respond to enquiries, handle returns and warranty claims, and — only if you've opted in — send occasional updates and offers.
- Payments. Payments are processed by a secure third-party provider. Your full card details are handled by that provider and are not stored on our own systems.
- Sharing. We share only what's needed to fulfil your order, such as with our shipping carrier and payment processor. We do not sell your personal information.
- Cookies. Our site uses cookies to keep your cart working, remember preferences, and measure traffic. You can control or disable cookies through your browser.
- Retention. We keep order information for as long as needed to support your purchase, honour warranties, and meet our legal and tax obligations.
- Security. We use reasonable measures to protect your information, though no method of transmission or storage online can be guaranteed completely secure.
- Your Choices. You may ask us to access, correct, or delete your personal information, or unsubscribe from marketing, at any time via our Contact page.
- Children. Our store is intended for adults, and we do not knowingly collect information from anyone under 18.
- Updates. We may update this policy from time to time, and the current version will always be available on this page.
- Contact. Questions about your privacy or this policy can be directed to us through our Contact page.
